Terms and Conditions

RK ACCESS is a UK based company and complies with UK consumer law. Our Terms and Conditions do not affect your statutory rights.

RK ACCESS is committed to offering a first class service and the best value for money and quality access products available.However,sometimes problems do occur. We are here to ensure they are resolved as quickly and efficiently as possible.

Pricing

Prices exclude VAT (Value Added Tax) this will be charged at the prevailing UK rate.

Whilst we do our utmost to ensure prices are up to date and correct, errors sometimes may occur and in this case you will be contacted before your order is shipped.

Payment

RK ACCESS accept most major credit cards for online orders. You will be asked to enter your card details and the name and the address of the cardholder when you place the order. These details will be verified and you will be contacted if we find the card or address details to be incorrect.

Payments by BACS are also accepted.

Personal cheques are accepted.In all cases orders will not be processed until funds have cleared through our bank.

Credit Card Security

We take online security extremely seriously and have taken several steps to ensure that your payment information is processed confidentially and accurately.

Delivery

RK ACCESS will undertake to deliver all orders to UK Mainland within 3 to 7 working days following the date of order.Occasionally, stock out situations can arise, wherby you will be advised of the anticipated delivery lead time or offered an alternative product if suitable. Delivery to ROI, NI,IOM, some areas of Scotland and Scottish offshore islands will incur additional charges. We cannot accept any liability for late delivery after the order has been despatched.

Delivery is free to UK mainland on orders above £395.(except for some areas of Scotland) Orders from £101 to £394 will be charged at £20. Orders below £100 will be charged at £10.( except for some areas of Scotland)

Next day delivery is available on most items, but will incur additional charges.Orders for next day delivery cannot be accepted after 12 noon.Next day delivery charges are £20 for the first item ,and £10 for each additional item to the same address.Products will be bundled as a single item wherever possible. These charges apply to most products except where indicated. All Boss towers are POA for next day delivery.

Should we be unable to fulfil your order for any reason you will be contacted and offered an alternative product or you can cancel your order.

We only use trusted and recognised carriers. You must sign for all goods upon delivery. RK ACCESS cannot accept any liability for goods unsigned for. All goods should be inspected and signed for as checked. We ask that you do not sign for as unchecked as we are unable to claim for any transit damage unless all goods have been signed for as checked.We cannot accept any liability for any damgage either direct or indirect.

Failed deliveries will be notified to you by the carrier who will advise you of the action required to re-deliver or arrange collection from their premises. If the product has to be returned to our warehouse, re-delivery will incur additional charges.

We reserve the right to ammend product specification and to update product description from time to time. Whilst every endeavour is made to ensure accuracy, we can accept no liability for any detail discrepancy.

Product Liability

All products supplied are covered by manufacturers warranty for use only for their intended purpose and in accordance with the manufacturers instructions. RK Access can accept no responsibility or liability for any incident arising from misuse or inappropriate use or use not in accordance with the manufacturers instructions and guidelines of any product supplied.